Frequently Asked Questions

Our bespoke mental health services are the first of their kind to be offered in the UAE, providing mental health care in the comfort of your own home. Contact us today to learn more about how we can assist you and your loved ones with our specialized services.

With the help of our on-demand psychology home care service, people can receive mental health treatment in the convenience of their own homes. This service offers a practical and welcoming substitute for getting therapy in a clinic or hospital setting.

People of all ages who are struggling with mental health concerns can use our programme. Adults, kids, teenagers, couples, and those who work in or visit industrial areas all fall under this category.

We offer a variety of mental health services, such as couple therapy, guidance, support groups, adult counselling, child and adolescent counselling, and workplace/industrial counselling. Based on each patient’s particular needs, our team of skilled and qualified therapists may offer a customised treatment plan.

Calling our office, utilising the contact form on our website are all ways to make an appointment. To accommodate your hectic schedule, we provide various scheduling alternatives.

The length of therapy sessions varies depending on the needs of each patient. Typically, therapy sessions last between 45 minutes to one hour.

We accept most major insurance plans. Our team can assist you in verifying your insurance coverage and benefits.

Our therapists are licensed and experienced in providing mental health care services. They hold advanced degrees in psychology, counselling, or social work and have completed specialized training in their respective areas of expertise.

We take patient confidentiality very seriously. All of our therapists are bound by ethical guidelines and state laws regarding patient confidentiality. We use secure technology to store patient information and take measures to ensure that patient privacy is protected at all times.

You can book a session with a mental health professional by contacting us through our website, email or phone. We will match you with a mental health professional who suits your needs, and you can schedule an appointment that works for you.

Our fees depend on the type of service you require. We offer competitive rates and accept most insurance plans. Please contact us for more information on our fees.

The number of sessions you need depends on your individual needs and circumstances. Our mental health professionals will work with you to develop a personalized treatment plan that meets your goals and needs.

If a client needs to cancel a pre-booked appointment, we request that they do so at least 24 hours prior to the scheduled time. Please note that the amount paid for the cancelled session is non-refundable. However, the client may reschedule the session for a later date and time that is convenient for them.

If you have unused sessions in your therapy package, you have the option to hold onto them and use them as follow-up sessions at a later date.

Yes, parents or guardians are typically allowed to be present during counselling sessions for their child. However, there may be times when the counsellor needs to speak to the child alone in order to build trust and encourage open communication. In such cases, the counsellor will discuss the matter with the parents beforehand and explain the reasons for the private session.

No, it is not necessary to have already quit an addiction in order to start counselling. In fact, counselling can be a valuable tool in the recovery process and can help individuals overcome their addictions.

During an addiction counselling session, the counsellor will work with the individual to identify triggers and underlying issues that contribute to their addiction. They may use a variety of techniques, such as cognitive-behavioural therapy, to help the individual develop coping skills and strategies for managing cravings and urges.

If your organization has high levels of stress, low morale, high turnover rates, or increased healthcare costs related to mental health issues, it may be time to consider corporate counselling.

To set up corporate counselling services for your organization, you can contact a mental health service provider that specializes in corporate counselling. They will work with you to develop a customized counselling program that meets the specific needs of your organization.

Medication may be prescribed during sessions if deemed necessary.

Adult counselling can address a wide range of issues, such as anxiety, depression, stress, relationship problems, grief, trauma, self-esteem issues, and many other mental health concerns.

Online counselling is available based on the assessment and needs of the individual.

If you are experiencing communication problems, conflicts, or any other issues in your relationship that are causing distress, then marriage/couple counselling may be helpful. It is also recommended for couples who are considering separation or divorce or for those who want to strengthen their relationship.

During a marriage/couple counselling session, the therapist will meet with both partners to discuss their issues and concerns. They may ask questions, offer advice, and provide tools to improve communication and strengthen the relationship. Sessions may involve individual or joint sessions, depending on the couple’s needs.

The length of the marriage/couple counselling sessions depends on the couple’s needs and the severity of their issues. Typically, sessions last between 45 minutes to an hour and can continue for several weeks or months.